Refund Policy

At SHIVRAJ TRAVELS (GSTN: 27BDMPM0598M1ZS), we aim to provide exceptional service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for bookings made through our site.


1. Eligibility for Refunds

Refunds may be issued under the following conditions:


  • Booking Cancellations: Refunds for canceled bookings will be processed according to our Cancellation Policy. The amount refunded may be subject to cancellation fees.
  • Service Provider Cancellations: If a service provider cancels your booking, you are eligible for a full refund or alternative arrangements, as specified in our Cancellation Policy.
  • Booking Errors: If there was an error with your booking due to a mistake on our part, we will issue a full refund or correct the booking at no additional cost.

2. Non-Refundable Bookings

Some bookings, such as those marked as non-refundable or special promotions, may not be eligible for a refund. This information will be clearly stated at the time of booking.


3. Refund Process

To request a refund, please follow these steps:


  • Contact Us: Reach out to our customer service team through shivrajtravels@protonmail.com
  • Provide Details: Provide your booking reference number and the reason for the refund request.
  • Review and Approval: We will review your request and, if eligible, process the refund to your original payment method. Refunds may take several business days to reflect in your account.

4. Refund Timelines

Refund processing times may vary based on the payment method and service provider. Typically, refunds will be processed within 7-14 business days from the approval date. Please allow additional time for bank processing.


5. Dispute Resolution

If you have concerns or disputes regarding your refund, please contact us as soon as possible. We will make every effort to resolve any issues amicably and fairly.


6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.


7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at shivrajtravels@protonmail.com.